[QUOTE=Funbr202;5926701]My opinion this is more the visitors fault than shops. However the shop may need another staff for short term to help defuse. Being recently more popular they are drawing in the all kinds.
By her listening she was probably trying to gauge is there is a risk or such. But probably the better action would have been to pause your session, go out and help up front and in this case probably would have had to do that twice. Then on return continue or restart the clock.
If they all go to front in numbers that may shorten the timing of the disturbance.
Had a similar experience at Asian wellness earlier in year, she said sorry and headed out. After the front area was cleared, CiCi retuned and brought in Cindy, between the two ended up forgetting there was an interruption.
Once, years ago, had redressed and assisted with an obnoxious visitor. The shop may not have wanted support called in but I was ready to call it in..[/QUOTE]I mean yes the visitor was in the wrong but there was no situation to de escalate. The dude just got way to comfortable in their business because the management at the time allowed him to. This guy was in and out numerous times while I was there just making him self at home.
As far as the masseuse definitely at first it was a precaution to listen in but after she asked me what the conversation was about she then left to go outside to talk for a good minute and then when she comes back and the massage was just distracted between her continuing to try to listen in and her texting on her phone. Also the disturbance wasn't really an issue for any of them from my perspective. When I came out the room they were hanging out at the front desk like it was the bar.
