The Great Spa bad experience
I went in on a Friday afternoon and didn't have exact change, so I gave two $50's and asked for change for a one hour visit. She led me to a room after a bathroom stop. I asked about my change and she said that another person was getting changed for me. We were waiting for a masseuse to arrive so she started a light back rub to fill the time. Finally when my masseuse got there, the first lady left the room. The second girl asked for a tip in advance of a table shower, but I told her not until I get my change. So she left the room and brought me back $10. I informed her that I paid $100 and should have $40 back. Can you see where this is going yet?
Now I've never had a problem, only great experiences at both Top and Great Spas. However, the first lady came in saying that I was mistaken, how there were only two customers today, me and the guy who just came in. That there was $100 Bill from the other guy and "my $50 & $20". She raised her voice adamant that I was mistaken. It is hard to believe that by 3 pm I was the first customer, especially when I watched another person leave on the security cameras while I was undressing.
The sweet masseuse was trying to step in and try to remedy things, but the first lady told her "no". She presented me with the $50 & $20 saying this is what I gave her. Then she made a phone call talking in Chinese. I figured it was better to walk away with a $30 lesson than to stick around for who knows what type of reinforcements. I remained calm and shook my head in disbelief and headed out the door.
Next time, I just won't hand over the money until they have my change in hand.
Now I know what some may be thinking, because she was so adamant that I made a mistake, I was considering it too. But I had not made the mistake. I purposely go through my wallet to make sure I don't take anything that I cannot afford to lose into places like this before hand. That's how I know that I did not have any $20's in my wallet. Also, when did the tip request start coming before the massage?