MM will be a letdown for some.
I won't elaborate on the story, as I lurk more than talk, However with so many people I see posting hyped about going to MM have to say this.
A close friend just had a dream about going there to celebrate overcoming a two year battle with a sickness that the solution made his hair fall out and wrecked his body to defeat it.
So the good: Kiko Not as a therapist, but as a manager she is capable, no nonsense, easy to communicate with. He is bummed about that because he wants to give.
The bad: wait times, and then your time being cut short. If you choose to get an hour massage, expect it to be around 40 min to 44 or 45 min max.
If you choose the standard that most talk about on here,45 minutes, expect the reality of it to be like 20 to 30 min max.
Not because of Kiko who is running around managing everything, it is the provider, or therapist who will constantly leave for long periods at a time.
(Long periods are 5 to 7 minutes or 8 minutes each, with an average of two or three times leaving the room.
In the dream there is a chance you will get zero effort service.
Or if you complain about them leaving the room to Kiko they will come back and be very aggressive with you and give you a painfully hard massage to.
Punish you for speaking up.
If your someone that goes for appearance over time or quality, and have zero expectations going in this will be an amazing place for you.
If your someone that wants or expects to get the most out of it will be clearly dismayed.
Like My friends dream there, he told Kiko that the place is not for everyone, and he was trying to choose between mm and BO and clearly he made the wrong choice.
MM is the first time in my life where I personally know someone's dream and that they felt worse about themselves leaving a spa then when they went in.