1021 - Consistently customer-oriented
I would recommend 1021 based upon my various appointments there over a long period of time.
Experiences vary. But I find the management and staff to be CONSISTENTLY customer-oriented.
They treat me well, are not clock-watchers and make me feel welcome.
Patrons & staffers have different styles and I like the GFE type of approach where I get a personal connection for my time. At 1021 I make an effort to be personal with the staff, and they reward me by being interactive with me.
Culture flows down from management. So credit there. But they also select staff who share that value.
Customer attitude matters too plus how busy the house may be at a particular appointment time.
I'm not young or super handsome, but I try to be fun and let them know I appreciate being there.
Overall I would recommend this shop and, depending on your approach, I think it VERY easy to have a memorable time there.