[QUOTE=PartyTimeGuy;4116411]It is my experience that millennials and post-millennials just flat out prefer to text rather than talk on the phone. Many of them don't even have or use voice mail. So, if you do get them to talk on the phone, you definitely know they are serious and for real.[/QUOTE]This is even true after you've landed the deal. My current LTSB will occasionally get on the phone with me, for example to work through some logistic that is faster to do in real time. A few times it was because she was on a long car drive. But even then, I notice that the calls almost never go longer than 20 minutes. In fact, they all eerily gravitate to that number: never longer, rarely shorter.